Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
BuildwellAI Privacy Policy (UK/EU)
Effective Date: 6 February 2025 • Version: 1.1
BuildwellAI Limited ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our Services, in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
1Information We Collect
We collect information you provide directly to us, such as when you create an account, use our Services, or contact us for support. This may include:
- Contact information (name, email address)
- Account credentials and profile information
- Content you input into our Services
- Communications with our support team
- Payment information (processed by third-party processors)
- Technical data and usage analytics
2How We Use Your Information
We use your information to:
Service Operations
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Generate AI outputs based on your inputs
Communication & Legal
- Send technical notices and support messages
- Respond to your comments and questions
- Comply with legal obligations
📋Processing Personal Data for Business Users
If you use our Services to process personal data on behalf of your business or organization, you are the data controller and we are the data processor. You are responsible for:
- Ensuring you have a lawful basis for processing personal data
- Complying with GDPR and UK Data Protection Act 2018
- Obtaining necessary consents from data subjects
3Data Retention
We retain your personal data only for as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Zero Data Retention Option
Customers with legitimate reasons can request zero data retention. Contact us at support@buildwellai.com to learn more about this option.
4Your Rights Under UK/EU Data Protection Laws
Right to Access
Request copies of your personal data
Right to Rectify
Correct inaccurate personal data
Right to Erase
Request deletion of your data
Right to Restrict
Limit how we process your data
Right to Portability
Transfer your data to another service
Right to Object
Object to certain processing activities
5Data Security & International Transfers
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
International Transfers
If we transfer your personal data outside the UK or EEA, we ensure appropriate safeguards are in place as required by applicable data protection laws.
⚠️Sensitive Personal Data
Important: Please do not provide us with sensitive personal data (such as data revealing racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless absolutely necessary for using our Services. If you must provide such data, ensure you have explicit consent and appropriate safeguards in place.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
BuildwellAI Limited
📧 Email: legal@buildwellai.com🌐 Website: https://buildwellai.com📚 DPA: https://buildwellai.com/legal/dpa
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above. Your continued use of the Services after such changes constitutes acceptance of the updated policy.